Last Updated: April 8, 2025
Thank you for using realestano.com. This Return & Refund Policy explains our policies regarding refunds and cancellations of services or payments made through our platform.
Please read this policy carefully before making any payments or engaging in any transactions on our website.
1. Nature of Services
Realestano.com is a real estate marketplace that provides listing services and connects property seekers with sellers, agents, or property owners. We do not sell physical products, and the services offered (such as paid listings, promotional features, or subscriptions) are digital and service-based.
2. No Refunds for Completed Services
Once a paid listing or digital service has been activated, it is considered delivered. As a result:
- We do not offer refunds for listings or promotional services that have already been published or completed.
- Any fees paid for featured listings, advertising, or subscription-based services are non-refundable once the service has started.
3. Requesting a Cancellation (Before Activation)
If you wish to cancel a service before it has been activated or published on the site:
- You must notify us within 24 hours of placing the order by emailing us at contact@realestano.com.
- If the service has not yet been initiated, we may approve a partial or full refund at our sole discretion.
4. Duplicate Payments
In case you are charged multiple times for the same service due to a technical error or transaction glitch:
- Please contact us immediately at contact@realestano.com with payment proof.
- We will verify the transaction and issue a refund for the duplicate payment within 5-7 business days, if applicable.
5. Refunds for Technical Errors
If a service fails to be delivered due to a technical error on our end (e.g., listing not published, service not activated), and no resolution is provided within a reasonable time:
- You may be eligible for a full or partial refund after review.
- Please contact us with details, and we will work to resolve the issue or process the refund if applicable.
6. Disputes
All refund-related requests or disputes should be emailed to us at:
📧 Email: contact@realestano.com
Please include your name, payment reference, service details, and reason for the request. We aim to respond within 3 business days.
7. Changes to This Policy
We reserve the right to update or modify this Return & Refund Policy at any time. All changes will be posted on this page with the updated date.
Your continued use of the website after any changes means you accept the updated policy.
